Delivery

Order Processing:

We process orders Monday to Friday, excluding New Zealand public holidays. Orders placed over the weekend will still receive a confirmation email, but shipping will not occur until the following Monday.

Made to Order:

All items are made to order. Please allow 5–10 working days for your item to be produced before it is shipped.

Pricing:

All prices are subject to change. The final price will be confirmed at checkout.

Delivery Timeframes:

Shipping timeframes listed below apply after your order has been produced and dispatched. Please allow an additional 5–10 working days for the creation of your item.
Shipping times are an estimate and may vary. If your order hasn’t arrived within 30 days of dispatch (we recommend checking between day 25–28), please contact us for assistance.

New Zealand

  • Delivered by Courier Post.
  • $7 flat rate.
  • 5–10 working days for the creation of your item.
  • 1-2 working days delivery time to most areas. Rural deliveries occur an additional 1-2 working days delivery time.
  • Courier Post can deliver to P.O Boxes across New Zealand.

Australia

  • AUS Economy Tracked
    • 5–10 working days for the creation of your item
    • Estimated 6-10 working days delivery time.
    • Starting rate of $12.
    • This service does not require a signature on delivery. If no-one is home, it will be left on the premises.
  • AUS Courier-Select
    • 5–10 working days for the creation of your item
    • Estimated 3-10 working days delivery time.
    • Starting rate of $17 up to 2kg. 
    • Courier-Select must be signed for and additional customer order notes that state/request otherwise will not be applicable
  • AUS Courier
    • 5–10 working days for the creation of your item
    • Estimated 4-8 working days for major cities
    • Starting rate of $25
    • All other areas will incur an additional 1-3 working days delivery time
    • Courier must be signed for and additional customer order notes that state/request otherwise will not be applicable
    • For orders over $250
  • AUS Express
    • 5–10 working days for the creation of your item
    • Estimated 1-5 working days for major cities
    • Starting rate of $63
    • All other areas will incur an additional 1-3 working days delivery time
    • Express must be signed for and additional customer order notes that state/request otherwise will not be applicable
    • For orders over $250
    • Unable to deliver to PO Boxes

Worldwide

We ship to United States, Canada & United Kingdom. For more shipping options please contact us.

Please note not all delivery options are available to every country and the rate is subject to change.

  • Economy Tracked
    • 5–10 working days for the creation of your item
    • 8-16 working days delivery time
    • Starting rate between $13 and $22.25
    • This service does not require a signature on delivery.  If no-one is home, it will be left on the premises.
  • Courier
    • 5–10 working days for the creation of your item
    • 4-8 working days delivery time
    • Starting rate between $36.80 and $40.15
  • Express
    • 5–10 working days for the creation of your item
    • 1-5 working days delivery time
    • Starting rate between $70.70 and $93.25
    • Please note Express Courier cannot deliver to P.O Boxes

Can I track my order?

Every order will be given a delivery tracking number, which will be included with your order dispatch notification email. Simply click the link and all available tracking information for your order will be displayed.

Where is my order?

Your order should arrive within the specified shipping time periods*. You will receive a dispatch notification once the order has left our warehouse. An order undelivered worldwide within 30 days will need to have an inquiry raised with our shipping partners to ensure relevant measures can be taken to retrieve the order. After 30 days the goods will be deemed to have been fully supplied, order completed and will not be eligible for a postal inquiry or compensation. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.

Return To Sender

If your order is ‘returned to Sender’ and the supplied address is correct, we will resend or refund the order, as directed.  Freight charges will not be refunded in the following circumstances:

  • If the parcel has an attempted delivery and is then Returned to Sender.
  • If the address supplied in the order is incorrect.
  • If the delivery is refused by the receiver
  • If the parcel is unable to be delivered and then is unclaimed

Delivery Charges

You will be charged the greater:

  • The actual weight of your parcel
  • The volumetric weight of your parcel
  •  

This includes additional packaging required to safely transport the goods to your destination. By making a purchase, you agree that you accept the shipping charges that have been notified to you during the checkout.

The delivery charges referred to in our Shipping Information do not include any applicable importation charges, such as taxes, duties and other customs charges. When delivery is to a country other than New Zealand, you are responsible for all such taxes and duties.

We do not guarantee that taxes and duty will not be levied and in the event of this happening they are the responsibility of you, the purchaser. Every legal effort is made by www.allblackshop.com to minimise the likelihood of local (destination country) taxes and duties being imposed. If you, the customer, refuses to pay the customs duties, the goods will be returned to us, at which point we will then refund the order less any freight and customs charges incurred. Please visit the New Zealand Customs Service Website for more information on customs fees.

Track Your Order