Last Updated: 12 May 2025
This Privacy Policy outlines how M21 Limited T/A Bendy Days (“we”, “our”, or “us”) collects, uses, discloses, and protects your information when you visit or make a purchase from https://bendydays.co.nz (“the Website”).
By accessing or using our Website, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Who We Are
M21 Limited T/A Bendy Days
8/478 Cranford Street, Redwood, Christchurch, 8051
New Zealand
Email: [email protected]
2. Information We Collect
We collect both personal and non-personal information:
a. Information You Provide
- Name, email address, phone number, shipping and billing addresses
- Payment details (processed via secure third-party providers like Stripe and PayPal)
- Account or wishlist preferences
- Submissions via forms (e.g. contact, signups, affiliate applications)
b. Information Collected Automatically
- IP address, browser type, operating system
- Pages viewed, session times, click-throughs
- Cookie and tracking data (see Cookie Policy)
This is gathered via analytics tools (e.g. Google Analytics, Matomo), marketing services (e.g. Meta Ads, Google Ads), live chat systems (Tawk.to), and optimisation tools (e.g. Smush Pro, Cloudflare).
3. How We Use Your Information
We may use your information for:
- Processing and fulfilling orders
- Providing customer support
- Verifying accounts and preventing fraud
- Email marketing (with your consent)
- Customising user experiences and recommending products
- Running advertising and affiliate programs
- Analytics and performance improvement
- Managing account access, logins, and preferences
4. Sharing of Your Information
We do not sell your personal data. However, we may share your information with:
- Third-party service providers (e.g. Stripe, PayPal, Mailchimp, Brevo, WPForms, Site Kit)
- AffiliateWP and FunnelKit to manage referrals and checkouts
- Cloudflare and Defender Pro for security and performance
- Our shipping platforms (e.g. TrackShip)
- Marketing platforms (Google, Meta, TikTok, etc.)
- Government authorities where required by law
Each third-party service is bound by their own privacy terms and may operate in other jurisdictions (e.g. USA, EU).
5. Cookies and Tracking
We use cookies and tracking tools to:
- Save preferences and login states
- Track performance, shopping behaviour, and traffic sources
- Run advertising campaigns and track their effectiveness
- Enable social login and sharing features
For more detail, refer to our full Cookie Policy (AU-compliant). You may adjust or disable cookies via your browser settings or our consent banner.
6. Email & Communication
If you opt in, we may send:
- Transactional emails (order confirmations, updates)
- Newsletters, promotions, and product launches
You can unsubscribe anytime via the footer of our emails or by contacting [email protected].
We use verified email tools like Brevo and Mailchimp, and we log email performance to improve relevance.
7. Data Security
We take data security seriously and implement:
- SSL encryption
- Firewalls and malware scanning
- Login protection and spam filtering (e.g. Google reCAPTCHA)
- Access control for internal data use
However, no system is completely secure. Please notify us immediately if you suspect a breach.
8. Your Rights
You have the right to:
- Request a copy of your personal data
- Correct or update inaccurate information
- Withdraw consent at any time
- Request deletion of your data (subject to legal obligations)
To exercise these rights, email us at [email protected].
9. Third-Party Services and Social Media
We may embed or link to content from social networks (TikTok, Instagram, Facebook, Pinterest, Twitter, WhatsApp). These platforms may collect data through cookies and web beacons. See their respective privacy policies for how they use this data.
10. International Data Transfers
As some of our providers are based overseas (e.g. USA, EU), your data may be stored or processed outside New Zealand. We ensure that all providers comply with applicable privacy laws and safeguard your information.
11. Children’s Privacy
Our site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us for removal.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. Continued use of the Website means you accept those changes.
13. Contact Us
Questions, concerns, or requests?
Please reach out to:
Privacy Officer
M21 Limited T/A Bendy Days
8/478 Cranford Street, Redwood, Christchurch, 8051
New Zealand
Email: [email protected]